FAQ

Do you embroider on customer-provided items?

I do not embroider customer-provided items. I take great care with every item entrusted to me and strive to deliver the highest quality results. While embroidery machines are dependable, no machine is entirely risk-free. In the unlikely event that a customer-provided item is damaged during production, Bartell Embroidery cannot be responsible for replacing or reimbursing the item.

How long is your turnaround time?

Two weeks

*You can place a $25 Rush Fee that typically results in a 5 business day turnaround. Please email me before ordering an item if it is needing to be rushed. 

Can you embroider a design or font that I found online? 

Your personalization is important to me, and I'll gladly help you select a design and font that captures your vision. If your request requires a specialty font, purchased artwork, or custom digitizing, additional charges may apply. While I have access to an extensive library of designs, some fonts and artwork are proprietary or unavailable for commercial use and cannot be recreated.

When messaging you, when can I expect a reply?

I will reply to any emails within 24-48hr. Emailing Bartellembroidery@gmail.com is the best way to contact me with any questions or concerns!

What is your return policy?

Because each item is personalized specifically for you, all sales are final. If your order arrives with an error caused by me—such as an incorrect thread color, misspelled personalization, or a defect in workmanship—please contact me within 3 days of delivery or pickup. I stand behind the quality of my work and will gladly make things right when the mistake is mine.